(+1) 519 378 3692

 

WARNING - COMPUTER TECH SUPPORT SCAM

If you get a pop up on your computer warning that you may be hacked or are infected and to call the number immediately, DO NOT CALL THEM. The pop up is a form of aggressive advertisement. It may freeze your browser so you can’t close the window. If so, restart your computer. If you think that your computer might be infected, do a “Full Scan” with your anti-virus or anti-malware program. If you’re not sure how to do this ask someone that you know or take it to a local computer service technician.

Do not call a tech support that you find online. The majority of these companies are not legitimate. Do not let these people access your computer. Do not give them your credit card number or your banking information because they may SCAM you!! These companies are not normally affiliated in any way with Microsoft or Windows, although they try to convince you that they are.

If you’ve been a victim of a computer tech support scam, call your bank or credit card company immediately. Tell them what happened and ask them to issue you a new card. These companies will sometimes put multiple transactions on your card. Sometimes they will call you back at a later date to see if you were happy with their services. If you tell them no, they may offer you a refund and will ask you for your credit card info again. This is a trick. Do not give your credit card information to them as they may bill you again, instead of giving you a refund. Hang up on them.

Although it is embarrassing to fall victim to a computer tech support scam, it is important to tell people about it. Use your experience to warn your family, friends and neighbours so the same thing does not happen to them. Please spread the word!!

Some examples of bogus tech support ads:

scam1

scam2

scam3

For more information:

https://blog.malwarebytes.org/tech-support-scams/

http://www.bbc.com/news/technology-30548029

http://crtc.gc.ca/eng/info_sht/g9.htm

https://www.onguardonline.gov/articles/0346-tech-support-scams

http://www.cbc.ca/news/canada/british-columbia/microsoft-tech-support-scammer-recorded-threatening-to-kill-b-c-man-1.2980453

WARNING - TELEPHONE SCAM

Another form of tech support scam to watch out for is done by telephone. If someone calls you telling you there is a problem with your computer, or that your email is infected, hang up. These people are not from Windows or Microsoft no matter how convincing they are. They are scammers!!

Often these people will use scare tactics. They will tell you that if they don’t pay for their services that you will lose all your files, that your computer might crash, or you risk having your personal information leaked.

Never allow anyone to access your computer remotely unless you know for sure who they are and what they are doing.

If you’ve been a victim of a computer tech support scam, call your credit card company immediately. Tell them what happened and ask them to issue you a new credit card.

Again, NEVER ALLOW anyone to access your computer remotely unless you know for sure who they are and what they are doing!!

scam4

For more information:

https://www.microsoft.com/en-us/security/online-privacy/avoid-phone-scams.aspx

http://crtc.gc.ca/eng/info_sht/g9.htm

https://www.onguardonline.gov/articles/0346-tech-support-scams

http://www.cbc.ca/news/canada/british-columbia/microsoft-tech-support-scammer-recorded-threatening-to-kill-b-c-man-1.2980453

https://blog.malwarebytes.org/tech-support-scams/

http://www.bbc.com/news/technology-30548029